Please select a support link on your account page at the bottom: https://fsg.one/questions.

Users of this website should always contact us via the personal link on their My Account page, as this allows us to assign the account or team directly and provide better and faster assistance. All relevant officials have access to that query and so the responsible person can be assigned more quickly and therefore respond faster.

If you do not have an account or have forgotten your login details, please use the contact option in the imprint.

Due to the high volume of spam, we have significantly increased the requirements on the email servers for incoming emails. If your emails do not get through, please use an established provider such as gmail.com or update your own e-mail server. 

The emergency control centre will ask you some questions to ensure proper help for you.

1. Who is calling?
2. Where did it happen?
3. What happened?
4. How many people?
5. What kind of injury?

Don't hang up after answering these questions! Wait to hear if the control centre has further questions!

We would like to preventively raise awareness and spread the clear message of zero tolerance of all forms of violence and hate crime. Should an incident occur, we will be happy to help you deal with it confidentially. Please contact Esther Tromp on site or write an email to her. During the competition, you could also go to the Medical Centre and talk to the emergency services there. 

We would also like to draw your attention to the following hotlines for professional support.

• 24-hour services of the EU-wide free helpline for women 116 016 (hilfetelefon.de)
• Nationwide victim support 116 006 (weisser-ring.de)

short link: fsg.one/sos